RSS Feed
Latest Updates
Nov
30
[ATTN] Maintenance on the server 'xldz4.dailyrazor.com'
Posted by Level 2 Support on 30 November 2016 01:01 AM

Dear Valued Customers,

In order to improve the functionality and performance of the server "xldz4.dailyrazor.com", we are going to perform the maintenance during next hour.

Approximate downtime - 30 minutes. 

Thank you all in advacne for understanding.

 

UPDATE:

We are glad to inform you that maintenance has been completed and now all services works properly. 

 

Thank you.

Kind Regards,
DailyRazor Support Team


Read more »



Nov
28
[ATTN] File System Issues on Hardware Node
Posted by Customer Service on 28 November 2016 12:41 PM

Dear Customers,

We've noticed an alert in our monitoring system regarding file system issue on one of our hardware nodes and as a result the following servers are temporarily down:

xdbs2.dailyrazor.com
xwdz4.dailyrazor.com
xwdz11.dailyrazor.com
xwdz12.dailyrazor.com

Our support engineers are aware of this and currently working to restore services.

Thank you for your patience and understanding.

 

------ UPDATE ------

 

We have started file system check, which should fix all errors within next 3 hours.

 

Sincerely,

DailyRazor Support Team

------ UPDATE 29 NOV 4AM EST ------

We are glad to inform you that restoration on xwdz11 and xwdz12 servers has been successfully completed. Both servers along with all services are up and running in a normal state and as expected. Please refer to us, in case you still face any issues or have specific concerns.

As for now, restore process on xwdz4 has recently been launched.

We'll continue keeping you updated on the issue status.
As always - appreciate understanding, patience and effort involved!

Regards,

DailyRazor Support Team

 

------ UPDATE 29 NOV 5:21 AM EST ------

Restore on xwdz4 server is expected to be completed approx. within next 6 hours.

Thank you for being with us.

 

Regards,

DailyRazor Support Team

 

------ UPDATE 29 NOV 1:30 PM EST ------

 

 

xwdz4 server is restored and works fine now.

 

All servers are working.

If any difficulties are spotted, please feel free to contact us via ticket system.

 

Regards,

DailyRazor Support Team

 


Read more »



Nov
28
[ATTN] Urgent maintenance on xldz3.dailyrazor.com server
Posted by Level 2 Support on 28 November 2016 01:41 AM

Dear Valued Customers,

 

We are forced to perform urgent maintenance on xldz3.dailyrazor.com server. 

Estimated downtime - up to 1 hour.

We'll definitely keep you posted on issue status + provide full set of details further.

 

Kindly take our sincerest apologies for any inconveniences this might cause.

Kind regards,
DailyRazor Support Team.

 

UPDATE:

Maintenance has been completed - xldz3.dailyrazor.com server along with all services are working in a normal state and absolutely as expected.

Appreciate you patience and understanding.

 


Read more »



Nov
24

Dear Valued Customers,

In order to improve the functionality and performance of the server "xldz4.dailyrazor.com", we are going to perform the maintenance which requires server downtime.

Date: Saturday, Nov 27th 2016
Start Time: 0:00 AM EST
Approximate downtime for the server: 30 minutes.
Affected server: xldz4.dailyrazor.com
Type of Event: Planned Event

Please accept our apologizes for any possible inconveniences caused by this maintenance. Appreciate your patience and understanding on this matter.

 

UPDATE:

The maintenance on the server has been postponed. We will provide updates regarding next maintenance window later.

 

 

Thank you.

Kind Regards,
DailyRazor Support Team


Read more »



Nov
17
[ATTN] Urgent maintenance on xldz4.dailyrazor.com server
Posted by Level 2 Support on 17 November 2016 05:08 AM

Dear Valued Customers,

We are forced to perform urgent maintenance on xldz4.dailyrazor.com server. Estimated downtime - 1 hour. Details will be added later.

Kindly take our sincerest apologies for caused inconvenience.

Kind regards,
DailyRazor Support Team.

---
UPDATE: 17 Nov 2016

In order to recover server's work we have switched PHP configuration to CGI, so currently you could experience some performance issues, but server is working stable now.

Also we continue to investigate the issue with PHP's operability in the FPM mode.

Once solution is developed we will immediately provide update on this here.

---

UPD: Issue has been resolved

We'd like to inform that server along with all hosted websites works properly on FPM mode. We have switched back PHP configuration to FPM mode.

Thank you for patience and understanding.

 

Kind regards,
DailyRazor Support Team.


Read more »