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Jul
20
Scheduled maintenance for one of hardware nodes
Posted by Level 2 Support on 20 July 2017 02:18 PM

Dear Valued Customers,

 

Unfortunately one of the drives on one of hardware nodes reached its life cycle and needs to be replaced.

 

Expected downtime for all customers on the following servers:

xdbs3.dailyrazor.com
xwdz10.dailyrazor.com
xwdz7.dailyrazor.com
xwdz11.dailyrazor.com
xwdz6.dailyrazor.com
xwdz8.dailyrazor.com
xwdz9.dailyrazor.com
xdbs5.dailyrazor.com
xdbs2.dailyrazor.com
xwdz12.dailyrazor.com
xwdz4.dailyrazor.com
xdbs4.dailyrazor.com
xwdz5.dailyrazor.com

 

may reach up to 30-45 minutes.

 

Approximate start of maintenance is scheduled to 20 July 17  | 3 PM EDT


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Jun
29

Dear Valued Customers,

 

We are going to perform maintenance on the server 'jdz6.dailyrazor.com' in order to find failed RAM kit. 

Expected downtime for the server - 4 hours. 

 

Kindly accept our apologies for any possible inconvenience this scheduled maintenance may cause you.

----------------------------------------- 

UPDATE1: JUL 08 2017 00:20 AM

We have started memtest on server and provide next update once it will be completed. As we have mentioned above expected downtime should take not more then 4 hours.

----------------------------------------- 

 

UPDATE2: JUL 08 2017 04:10 AM

 

We would like to announce that maintenance was successfully completed. Currently, the server is up and running in the proper state.

We appreciate your understanding and patience. 

 

 

Best Regards,
DailyRazor Support Team

 


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Jun
19

Dear Customer,


This email is dedicated to inform you that your account will be transferred to a brand new upgraded server with the latest and greatest hardware available. 
The new server will also feature software updates detailed so our team of Level 3 server administrators and maintain the highest possible security and monitoring standards.

This was decided to be done, in order to keep the maximal security of our Customers' infrastructure as CentOS 5.11 has reached its EOL and, thus, is no longer supported nor updated. 

After migration your account will be upgraded to the following new software:
CentOS 5.11 -> CentOS 7.3
cPanel 11.56 -> cPanel 11.64
PHP 5.2.17 -> MultiPHP: 5.4.45, 5.5.38, 5.6.30, 7.0.20, 7.1.6
MySQL 5.5.52 -> MySQL 5.6.35

What is more, you updated software will provide you the ability to switch PHP version directly from your control panel (via MultiPHP interface)

===

Considering fact IP switch procedure will be handled from our side - no actions are required from you at all.

Please be prepared to maintenance, details on which are listed right below:

Server in question: ldz1.dailyrazor.com
Date: JUN 20th, 2017
Duration: 3 hours (1AM - 4 AM)
Expected downtime: 1-1,5 hours


Feel free to check back anytime with questions.

Kind regards,

DailyRazor Support Team


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May
31
Hardware node load issues.
Posted by Level 2 Support on 31 May 2017 07:29 AM

Dear Valued Customers,

We are notifying you about load issues on hardware node that affect few DailyRazor servers [1]. Our experts already working on the issue in order to restore services at the earliest. Please accept our sincere apologies for inconveniences caused.

Once we have any news regarding the issue, we will update this notification immediately.

We really appreciate your patience and understanding on this matter.

 

Best Regards,
DailyRazor Support Team

 

[1] List of affected servers:
xjdz2.dailyrazor.com
xjdz3.dailyrazor.com
xjdz4.dailyrazor.com
xldz3.dailyrazor.com
xldz4.dailyrazor.com

____________________

UPDATE: JUN 07 2017

We would like to announce that load issues on hardware node were successfully solved. Currently, the server is up and running in the proper state.

Thank you for the cooperation and patience. 


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May
30
[ATTN] Urgent maintenance on xwdz11.dailyrazor.com server
Posted by Level 2 Support on 30 May 2017 10:42 PM

Dear Valued Customers,

We are forced to perform urgent maintenance on xwdz11.dailyrazor.com server.

 

Date: Wednesday, May 31 2017

Start Time: 0:30 AM EST

Affected servers: xwdz11.dailyrazor.com, xdbs2.dailyrazor.com

Approximate downtime for the server xwdz11.dailyrazor.com: 4-5 hours

Approximate downtime for the server xdbs2.dailyrazor.com: 20 minutes during downtime on xwdz11 

 

Kindly take our sincerest apologies for any inconveniences this might cause.

Kind regards,
DailyRazor Support Team.

 

 

UPDATED INFO MAY 31 2017 05:45 AM EST

We would like to announce that maintenance was successfully completed. Currently, the server is up and running in the proper state.

Sorry for caused inconveniences.

 

Best Regards,
DailyRazor Support Team


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