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Knowledgebase : Linux OS Based Plans > Pre-Sales Questions
Yes, you can request additional JVM Heap. The cost structure is as follows: - Additional 16Mb JVM Heap is $14.95/mo. - Additional 32Mb JVM Heap is $29.90/mo. - Additional 64Mb JVM Heap is $37.95/mo. - Additional 128Mb JVM Heap is $61.05/mo.
Yes, you can just open a support request ticket.  There is no additional charge for this.
Yes you can do this through your control panel.
Our Private JVM Plans gives you control over the Tomcat app server.  You're able to restart it on demand through SSH.  Contact us and we will provide you with instructions on how to restart it via SSH anytime. For our Shared JVM plan, you will need to ...
Unfortunately you can only use EJB on VPS or a Dedicated Servers.
Yes, you can! Our RazorBLAZE and RazorADVANCED hosting package running Private JVM gives you great flexibility; you can install any java packages you want. Also, be rest assured that when other users change their packages, your hosting account will not be...
On shared JAVA plans we offer: - Shared Tomcat: java 1.5, Tomcat 5.5.2x - Private Tomcat: java 1.5/1.6, Tomcat 5.5.2x/6.0
Yes. All our shared hosting plans come with a 30 days money back guarantee.  If you're unsatisfied with our level of service for any reason, simply cancel your hosting plan before the 30th day from sign up and get a full refund.
You can configure password protected directories via control panel but please note that if you have a Java account password protection will not work by default because your domains are mounted to Tomcat and .htaccess file which is responsible for that fea...
Yes, we offer phone support.  You can reach us 24/7/365 by calling 1-877-746-6133.  International customer please call 310-593-4714. We encourage you to open a support ticket at before calling.
Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you call your files with the .shtml extension.
Yes. You can configure email addresses through your control panel. You will also be able to access your email account through the web by visit a url similar to on Windows hosting plans, or on Linux hostin...
We have current version of MySQL jdbc connector installed on the server. Please try to use it before uploading your own one.
SSH is available with private Tomcat plans, VPS, Dedicated Server.  A ticket request must be made for all other plans (not supported on Personal Plan).
Front Page extensions is supported, however it is not installed by default. You need to login into your control panel to activate FP extensions. If you have questions regarding how to do this, don't hesitate to contact us at
You will need to order a VPS plan and choose GlassFish as preinstalled software:
Yes, you can view your current month's bandwidth usage through the control panel.
Your website statistics can be found by logging into your control panel: - for Plesk control panel - for cPanel We offer a variety of popular web site statistics programs to give you a compr...
To change your Control Panel/FTP password, please login to your CPanel (https://yourdomainname:2083/) with your old FTP pass.  Then click on 'Change Password' CPanel menu entry, put your old password and then new password twice in the appropriate fields,...
You can use use any non-web based mysql client, native mysql one or any 3rd party like:
Yes MS SQL Server is supported. We run remote MS SQL database servers and will provide an account there for you. The servers run on Windows OS. Once we setup your databases, you will be given database server details.
It takes 10 to 30 minutes for the restart to take place.  There is no additional charge for this.
An additional $2.95/mo.
We have weekly and monthly backups configured for all shared server.
Unfortunately, Tomcat implements Servlets/JSP API only. JBoss offers EJB support but we don't offer it.
Yes, the RazorEDGE and RazorMAX packages allow unlimited add-on domains.  When signing up don't select a domain add-on from the dropdown list.  If you do so, the billing system will try to charge you.  Simple leave it - your account will be configured ...
With the shared Tomcat package you can deploy your unpacked .war via FTP and open a support request to have Tomcat restarted. The disadvantage to shared Tomcat is that whenever a customer requests it to be restarted all sites on that shared tomcat instanc...
You can add additional databases for $3.95/month each.
The free domain name registration offer is only available during sign up when you're paying for 1 year, 2 years, 3 years or more hosting during sign up. To take advantage of the free domain registration, select the "I want to register a n...
This example implements a servlet that handles GET requests. package com.mycompany; import*; import javax.servlet.*; import javax.servlet.http.*; public class MyServlet extends HttpServlet { // This me...
Step by step instructions of how to upload MySql database: 1. Open phpMyAdmin (You can find it in under Mysql databases CPanel menu entry) 2. Choose database 3. Click on 'SQL' tab 4. Press 'Browse...' button and choose dump file 5. Press the 'Go' button
With Private JVM (Java Virtual Machine), you are provided with a distinct Tomcat server running on Private JVM that is exlusively for you. This means that other users do not have access to your JVM, and their programming bugs/errors can not affect your we...
It would be Python 2.4.3
Our uptime guarantee is 99.9%.  In the event your website is down for any reason due to our activities, we will adjust your billing amount for that month.  If you have questions regarding our uptime guarantee, please contact us at
Version 2.2 (which can be upgraded to the latest version for free).
We're running the following Tomcat versions on private Tomcat plans: Tomcat 5.5.28 Tomcat 6.0.26 Tomcat 7.0.23 By default we provide Tomcat v6, and it can be switched to Tomcat v7 or v5 per your request. The same versions are available for Shared Tomc... - Has a few tutorials on JSP / Java Servlets - Has an active Java community, remember to use the "Search" feature before asking a question!
The RazorBLAZE and RazorADVANCED hosting plans support JSP/Servlets with your very own private tomcat running on a dedicated JVM.  The RazorSHARP plan support JSP/Servlets on a shared tomcat running on a shared JVM.
For alerting you before your database reaching it's max size - we don't have this by default but you can write simple cron job that notifies you of this.