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Dec
5
Major network issues
Posted by Level 2 Support on 05 December 2017 03:53 PM

Dera Valued Customers,

We regret to inform you that our infrastructure is currently experiencing critical networking issues.
Right at the moment, there is no ETA for resolution. 

However, we will provide more details and update on the problem in a while. Currently, we are working and doing our best to resolve the issue.


Appreciate your patience, understanding, and effort involved. 

Regards,
DailyRazor Support Team

------------------------------

UPDATE DEC 4 5:00 PM EST:

We are glad to announce that networking issues have been solved and currently all our servers are accessible and working in a proper state.
Please accept our sincere apologizes for caused downtime.


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Dec
4
[ATTN] DDoS attack on 'xcfdz1' server
Posted by Level 2 Support on 04 December 2017 09:52 PM

Dear Valued Customers,

We are notifying you that we have encountered unexpected DDoS attack on one of our server. Below you may find more details about this issue:

Affected server: xcfdz1.dailyrazor.com 
Start Time: DEC 4 9:20 PM
Approximate ETA: -

Since this attack is making from many different IPs we cannot block their networks, so in order to stop this issue we had to block our IP '162.253.126.171' on port '80'. Unfortunately due to this reason your websites, that are using shared IP '162.253.126.171', will be inaccessible until the attack isn't stopped. However, rest of the websites and subdomains, that are assigned to dedicated IPs, will be working in a proper state.

From our side, we will monitor the status of attack and when it will be finished, we will let you know by posting update below of this post.

We appreciated your understanding and patience in regards to this issue.

Kind regards,
DailyRazor Support Team.

------------------------------

UPDATE DEC 3 9:50 PM:

Unfortunately DDoS attack is too heavy, so due to this you may notice problem with access to server resources on all our servers. Basing on previous times approximately this issue may takes up to 2-3 hours.

Please accept our sincere apologies for the inconvenience caused to you.

------------------------------

UPDATE DEC 4 1:00 AM:

Attack has been stopped from attacker's side. Unfortunately, issue may re-occur again.

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UPDATE DEC 4 1:30 AM:

DDoS attack again in effect.
Sorry for caused inconveniences.

 ------------------------------

UPDATE DEC 4 12:00 PM:

Attack is finished for now. Please note, that DDoS traffic load may re-occur anytime.
Sorry for caused downtime.

 

 


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Dec
3
[ATTN] DDoS attack on 'xcfdz1' server
Posted by Level 2 Support on 03 December 2017 10:04 PM

Dear Valued Customers,

We are notifying you that we have encountered unexpected DDoS attack on one of our server. Below you may find more details about this issue:

Affected server: xcfdz1.dailyrazor.com 
Start Time: DEC 3 9:20 PM
Approximate ETA: -

Since this attack is making from many different IPs we cannot block their networks, so in order to stop this issue we had to block our IP '162.253.126.170' on port '80'. Unfortunately due to this reason your websites, that are using shared IP '162.253.126.170', will be inaccessible until the attack isn't stopped. However, rest of the websites and subdomains, that are assigned to dedicated IPs, will be working in a proper state.

From our side, we will monitor the status of attack and when it will be finished, we will let you know by posting update below of this post.

We appreciated your understanding and patience in regards to this issue.

Kind regards,
DailyRazor Support Team.

------------------------------

UPDATE DEC 3 10:00 PM:

We are glad to inform you that DDoS attack against our server is stopped and all services will be back online during next 20-30 minutes

Please accept our sincere apologies for the inconvenience caused to you.

------------------------------

UPDATE DEC 3 10:30 PM:

Unfortunately all our servers still have a problem with lost of packages during connection, due to the heavy attack on 'xcfdz1' server. Our specialists continue working on solving this issue and we will post our next update once we get any new inform regarding this issue. Please wait for our further reply.

------------------------------

UPDATE DEC 4 01:30 AM:

We are glad to inform you that DDoS attack is finished. We hope that it will not occur again.
Please, take our apologies for any inconveniences this may caused.

 ------------------------------

UPDATE DEC 4 03:40 AM:

Regretfully, DDoS attack has been started again. We have blocked shared IP 162.253.126.170.

Please, check your inbox as we have switched some subscriptions on the xcfdz1.dailyrazor.com server to the new IPs in order to minimize downtime, however you should make changes at the control panel of your domain registrar. Kindly note, that there is no need to wait for notification regarding IP switching if your account hosted on another server.

------------------------------

 

UPDATE DEC 4 05:50 AM:

Attack has been finished. For now everything is functioning in proper state.

 

 


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Nov
27
DDoS attack on 'xcfdz1' server
Posted by Level 2 Support on 27 November 2017 09:02 PM

Dear Valued Customers,

We are notifying you that we have encountered unexpected DDoS attack on one of our server. Below you may find more details about this issue:

Affected server: xcfdz1.dailyrazor.com 
Start Time: NOV 28
Approximate ETA: -

Unfortunately, we were forced to close access to the entire server.  We will let you know once DDoS finishes by posting update below of this post.

Please, take our sincerest apologies for caused inconveniences. 

----------------------------------

UPD NOV 30 9:00 PM EST:

Regretfully, DDoS attack started again. We are sorry for inconveniences this may cause.

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UPD NOV 30 10:45 AM EST:

Unfortunately, our xcfdz1 server is still under DDoS attack. Our senior sysadmins are working to get this issue resolved as soon as possible.

We are sincerest sorry for the caused inconvenience. Your understanding and patience are greatly appreciated.



Kind regards,
DailyRazor Support Team.


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Nov
26
[ATTN] DDoS attack on 'xcfdz1' server
Posted by Level 2 Support on 26 November 2017 08:40 PM

Dear Valued Customers,

We are notifying you that we have encountered unexpected DDoS attack on one of our server. Below you may find more details about this issue:

Affected server: xcfdz1.dailyrazor.com 
Start Time: NOV 27
Approximate ETA: -

Since this attack is making from many different IPs we cannot block their networks, so in order to stop this issue we had to block our IP '162.253.124.5' on port '80'. Unfortunately due to this reason your websites, that are using shared IP '162.253.124.5', will be inaccessible until the attack isn't stopped. However, rest of the websites and subdomains, that are assigned to dedicated IPs, will be working in a proper state.

From our side, we will monitor the status of attack and when it will be finished, we will let you know by posting update below of this post.

We appreciated your understanding and patience in regards to this issue.

Kind regards,
DailyRazor Support Team.

---------------------

UPDATE

Unfortunately, blocking of port 80 didn't help to solve the issue, so we had to close access to the entire server. 
Sorry for caused inconveniences.

 


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Nov
21
[ATTN] DDoS attack on 'xcfdz1' server
Posted by Level 2 Support on 21 November 2017 12:49 AM

UPDATE:

We are glad to inform you that DDoS attack against our server is stopped. All services are back online.

Please accept our sincere apologies for the inconvenience caused to you.



Dear Valued Customers,

We are notifying you that we have encountered unexpected DDoS attack on one of our server. Below you may find more details about this issue:

Affected server: xcfdz1.dailyrazor.com 
Start Time: NOV 21
Approximate ETA: -

Since this attack is making from many different IPs we cannot block their networks, so in order to stop this issue we had to block our IP '162.253.124.5' on port '80'. Unfortunately due to this reason your websites, that are using shared IP '162.253.124.5', will be inaccessible until the attack isn't stopped. However, rest of the websites and subdomains, that are assigned to dedicated IPs, will be working in a proper state.

From our side, we will monitor the status of attack and when it will be finished, we will let you know by posting update below of this post.

We appreciated your understanding and patience in regards to this issue.

Kind regards,
DailyRazor Support Team.


Read more »