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Nov
16
[ATTN] DDoS attack on 'xcfdz1' server
Posted by Level 2 Support on 16 November 2017 10:26 PM

Dear Valued Customers,

We are notifying you that we have encountered unexpected DDoS attack on one of our server. Below you may find more details about this issue:

Affected server: xcfdz1.dailyrazor.com
Start Time: NOV 16 9:00 PM EST
Approximate ETA: -

As this attack is making from many different IPs we cannot block their networks, so in order to stop this issue we had to block our IP '162.253.124.5' on port '80'. Unfortunately due this reason your websites, that are using shared IP '162.253.124.5', will be inaccessible until attack isn't stopped. However rest of the websites and subdomains, that are assigned to dedicated IPs, will be working in a proper state.

From our side we will mionitor for the status of attack and when it will be finished, we will let you know by posting update below of this post.

We appreciated your understanding and patience in regards to this issue.

 

UPD NOV 17 4:30 AM EST:

Unfortunately, our network is still under DDoS attack and now whole network is affected. We are working with datacenter technicians to get this issue resolved as soon as possible.

Sorry about the inconvenience, your understanding and patience are greatly appreciated.

 

UPD NOV 17 7:30 AM EST:

We are glad to inform you that DDoS attack against our servers is stopped. All services are back online.

Please accept our sincere apologies for the inconvenience caused to you.

 

 

Kind regards,
DailyRazor Support Team.


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Nov
15
Maintenance on the server xwdz4.dailyrazor.com
Posted by Level 2 Support on 15 November 2017 03:40 AM

Dear Valued Customers,

We are notifying you that we are going to perform maintenance on the server xwdz4.dailyrazor.com. Unfortunately, server will be unavailable during maintenance.

 

Event details:
Date: Wednesday, November 15th
Start Time:  3:30 AM EST
End Time: 8:30 AM EST
Affected servers:  xwdz4.dailyrazor.com
Type of Event: Planned Event

 

Please, take our apologies for inconvenience we may cause.

_________________

UPDATE

We are going to proceed maintenance on the server xwdz4.dailyrazor.com. 

New Event details:
Date: Thursday, November 16th
Start Time:  00:00 AM EST
End Time: 5:00 AM EST
Affected servers:  xwdz4.dailyrazor.com
Type of Event: Planned Event

_________________

UPDATE

We are glad to inform you that maintenance has been completed. 
Server along with all services works in proper state.

 

Kind regards,

DailyRazor Support Team.


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Nov
12
Unexpected maintenance on the server xwdz7.dailyrazor.com/162.253.127.176
Posted by Level 2 Support on 12 November 2017 01:15 AM

Dear Valued Customers,

This post dedicated to inform you about unexpected maintenance on the server  xwdz7.dailyrazor.com. Maintenance is related to unexpected issues with system updates. 

 

Event details:
Date: Saturday, November 11th
Start Time: 11 AM EST
Affected servers:  xwdz7.dailyrazor.com
Type of Event: Unplanned Event

Kindly accept our apologies for caused inconveniences. Our team is working hard on this issue.

Kind regards,

DailyRazor Support Team.


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Nov
6
[ATTN] Hardware node load issues
Posted by Level 2 Support on 06 November 2017 06:49 AM

Dear Valued Customers,

We are notifying you about disk load issue that currently persists on one of our hardware node and that affects few DailyRazor servers:

 

List of affected servers:
xjdz2.dailyrazor.com
xldz4.dailyrazor.com

 

Our experts already working on the issue in order to restore services at the earliest. Please accept our sincere apologies for inconveniences caused.Once we have any news regarding the issue, we will update this notification immediately.

We really appreciate your patience and understanding on this matter.

-------------------------------------------

UPDATE   6 NOV 7:40 AM EST 

We are glad to inform that load issue has been solved. Both severs (xjdz2 & xldz4) are running in a proper state and without any issues. 
In case you spot any inconsistencies - do not hesitate to post a ticket, and we will immediately assist you.

-------------------------------------------

Best Regards,
DailyRazor Support Team


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Nov
5
[ATTN] Urgent maintenance on database 'xdbs2.dailyrazor.com' server
Posted by Level 2 Support on 05 November 2017 09:12 AM

UPDATE

Maintenance has been completed.
Everything is running as expected and without any outages.

Meanwhile, always feel free to address any issues or concerns to us.

================


Dear Valued Customers!

 

We would like to announce that in 30 minutes we will perform maintenance on the 'xdbs2.dailyrazor.com' database server.

Expected downtime is up to 3 hours.

 

One maintenance is accomplished, we will update news accordingly and will keep you informed.

 

Thank you for your patience, undertstanding and involvement in advance!

 

Best REgards,
DailyRazor Support Team


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Nov
1
Urgent maintenance on the server xwdz2.dailyrazor.com
Posted by Level 2 Support on 01 November 2017 03:45 AM

Dear Valued Customers,

 

This post dedicated to inform you regarding unexpected maintenance on the server  xwdz2.dailyrazor.com. Maintenance is related to unexpected issues with system updates. 

 

Event details:
Date:Wednesday, November 1th
Start Time: 3 AM EST
Affected servers:  xwdz2.dailyrazor.com, xwdz1.dailyrazor.com, xwdz3.dailyrazor.com, xdbs1.dailyrazor.com
Type of Event: Unplanned Event
Expected downtime: 2 hours

 

We appreciated your understanding and patience in regards to this issue.

 

------------------------

UPDATE    1 NOV 6 AM EST  

We regret to inform you that server downtime will last for 4 hours more due to unexpected issues during server functionality recovering.

Total downtime will be approximately 6 hours for the server.

Please, take our sincerest apologies for caused inconveniences.

 

------------------------

UPDATE    2 NOV 1 AM EST 

Unfortunately, our first attemtp to restore server failed. Currently, we are in process of restoring entire server from backup. 

This can take up to 10 hours. 

Sorry for caused inconveniences. 

 
------------------------

UPDATE    2 NOV 3 AM EST 

In order to make xwdz2 server up and running we are going to reboot node. 

This will affect servers xwdz1.dailyrazor.com, xwdz3.dailyrazor.com, xdbs1.dailyrazor.com. 

Expected downtime - 20 minutes.


------------------------------

UPDATE    2 NOV 4:30 AM EST

Currently, file system check is running on the servers xwdz1.dailyrazor.com, xwdz2.dailyrazor.com, xwdz3.dailyrazor.com, xdbs1.dailyrazor.com.

This may take up to 2 hours.

 

------------------------------

UPDATE    2 NOV 6:00 AM EST

The servers xwdz1.dailyrazor.com,  xwdz3.dailyrazor.com, xdbs1.dailyrazor.com are up and running in proper state.

We are continue to work on xwdz2 restoring.

 

------------------------------

UPDATE    2 NOV 7:00 AM EST 

Restoring progress of xwdz2.dailyrazor.com server - 50%.

 

------------------------------

UPDATE    3 NOV 0:00 AM EST 

We are glad to inform that server 'xwdz2' has been completely restored. All services are running as expected and without any issues. 
In case you spot any inconsistencies - do not hesitate to post a ticket, and we will immediately assist you.  

 

Kind regards,

DailyRazor Support Team.


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